Sundvoldens Privacy Policy

This Privacy Statement informs you how Sundvolden Hotel collects and uses personal information.

Sundvoldens personvernerklæring

Your privacy is important to us. It is SUNDVOLDEN HOTEL's policy to respect your privacy regarding any information we may collect from you across our website,, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

If you have questions about how we handle user data and personal information, please contact us or read more on this page. The web editor has the daily responsibility for Sundvolden's processing of personal information on, unless otherwise stated below. It is voluntary for those who visit the web sites to provide personal information related to services, such as receiving newsletters. The treatment basis is the consent of the individual, unless otherwise specified. Peakend is Sundvoldens data processor and is our supplier for site development and maintenance. Peakend is our operating supplier for Information collected in connection with site operation is stored on own servers operated by the provider. Only Peakend has access to the information collected. A separate data processing agreement between Sundvolden and Peakend regulates what information the supplier has access to and how it should be processed.

Online Statistics

Sundvolden Hotel collects unidentified information about visitors to The purpose of this is to develop statistics that we use to improve and further develop information services on the site. Examples of what the statistics provide is how many people visit different pages, how long the visit lasts, what websites users come from and what browsers are using. The information is processed in an unidentified and aggregated form. Unidentified means that we can not track the information we collect back to the individual user. We collect the entire IP address, but the IP address is unidentified so that only the first three groups in the address are used to generate statistics. That is, if the IP address consists of the numbers, only 195.159.103.xx. is used. In addition, IP addresses are processed at aggregated level, that is, all data is merged into a group and not processed individually. We use Google's analytics tools on our site. Information from this tool is not provided from Sundvolden Hotel to other actors.


Sundvolden Hotel sends newsletters approximately 1 time per month by email. In order for us to be able to send e-mail, you must register an e-mail address. The e-mail address is stored in a separate database, not shared with others and deleted when you unsubscribe. The e-mail address will also be deleted if we receive feedback that it is not active.


Submission of form from the website

The notification system allows individuals / clients and customers to maintain dialogue or get in touch with the hotel. Sundvolden Hotel does not approve of the messages being sent, but uses the messaging system to communicate with customers, clarify details or receive inquiries from guests. All information reported to the message system is not published. The information relates to the business as such and is not personal data in the sense of the Personal Information Act. Messages received in paper format are submitted electronically and follow the same procedure as other messages. Sundsvoldens meld system uses cookies to enable the user to post a message.


Email and phone

Sundvolden Hotel uses email and telephone as part of our daily work to meet our guests and customers' wishes and requirements. Head of department in the department where the e-mail or telephone call is received has the daily responsibility for processing personal data in this regard. Relevant information arising from telephone conversations and e-mail exchanges that occur as part of case processing. Sundvolden Hotels employees also use email in general dialogue with internal and external contacts. The individual is responsible for deleting messages that are no longer relevant and at least annually review and delete unnecessary content in the emailbox. Upon resignation, e-mail accounts are deleted, but some relevant emails will usually be transferred to colleagues. Sensitive personal information must not be sent by e-mail. We notify you that regular email is unencrypted. Therefore, we do not encourage you to send confidential, sensitive or other confidential information via email. Phone calls (phone number from time to time, and time of the call) are logged in to our telephone exchange. This log is required for administration and operation of the system. After a period of time, external numbers are anonymized by deleting the last four digits. Complete log deleted after one year. In addition, employees have an overview of the latest calls on their phones. If a phone call is linked to a single case, a note may be written after the conversation that is recorded. No other systematic registration of telephone conversations is made where the caller can be identified.

Lists of seminars / overnight stays

When you sign up for a course, information is stored to use for booking accommodation and meals, and for payment. Sundvolden Hotel is responsible for processing personal information to conduct booking of meeting rooms and conduct and administer registration of participants at our customers' courses. The information should only be used by Sundvolden Hotel for this purpose. We use the Opera system of Microsoft. In this solution you can register for courses by providing name, contact information and employer. Mobile number must be registered with address. In addition, we ask you to provide information about any allergies and need for facilities. Personal information for managing enrollment is stored in a closed system. Opera's responsibility: Opera has responsibility for processing personal data in connection with finance and payment from or to participants and meeting rooms, accounting and bookkeeping, including storage according to accounting rules. In the case of the use of personal information for which Opera is responsible for processing, any inquiries regarding rights under the Personal Data Act to Opera


At the entrance hall and in public areas at Sundvolden Hotel there is a camera mounted. The image of the entry part is displayed in real time and recording is recorded and stored for one week. After 1 week, the recording will be worn automatically. Our supplier of our surveillance services is Hønefoss Security Company.



Sundvolden Hotel administers the privacy delegate scheme in accordance with section 7-12 of the Personal Information Regulations, and it is the General Manager who has daily responsibility. The scheme is voluntary and aims to increase the level of privacy in various businesses. Sundvold's processing of personal data in connection with this scheme is consent-based. Aneta R. Kosinska is our privacy representative. One of the duties of the Ombudsman is to assist in the protection of the rights of the person who has information registered with the business. Anyone in need of it must be in contact with the privacy representative. The principles for handling personal information by e-mail and telephone also apply to communication with the agents.

Employee information

Sundvolden Hotel processes personal information about its employees to manage salary and employee responsibility. Legal basis follows from section 8, first paragraph, and section 8 a), b) or f) and section 9 a), b) and f). There are department managers, management who have the daily responsibility for this. The necessary information is recorded for payment of salary, such as basic data, salary level, time registration, tax rate, tax authority and union membership. Other information about employees is related to his / her work instructions and the organization of his / her work. In addition, information relating to key management of entries and passages and information about access control in the IT system are recorded. The information is obtained from the employees themselves. The information is provided only in connection with salary payments and other statutory deliveries. Deletion routines for personal data follow the Accounting Act and the Archive Act. Information about the name, position and work area is considered public information and can be published on our website.



• All job applications are deleted continuously

• All previous and current employees have a profile with electronic documents in our electronic time system - Planday.


Other relevant legislation

In addition to the Personal Information Act, the following laws, among other things, have an impact on Sundvolden's processing of personal data. The Archives Act provides rules on how filing companies will process and store case documents, as well as submission to archives.


All who ask are entitled to basic information about personal data processing in a company pursuant to section 18, first paragraph, of the Personal Information Act. Sundvolden Hotel has provided this information in this declaration and will refer it to any requests. Those registered in one of Sundvolden Hotels systems are entitled to access in their own information. The person also has the right to request that incorrect, incomplete or information Sundvolden Hotel has no access to processing is corrected, deleted or supplemented. Claims from the registrant must be answered free of charge and no later than 30 days.

Contact E-mail:

Phone: +47 3216 2100

Postal Address: Dronningveien 2, 3531 Krokkleiva